Shipping policy

At Kimberly Evans, we want your shopping experience to be simple and convenient from checkout to delivery. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

Orders are typically processed within 2–5 business days after your order is placed.

Please note that orders are not processed or shipped on weekends or holidays. Processing times may take longer during product launches, promotions, holidays, or periods of high order volume.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.

Shipping Times

Delivery times depend on your shipping address and the shipping method selected at checkout.

Estimated delivery times are provided as a general guideline and may vary due to carrier delays, weather, holidays, incorrect address information, or other circumstances outside of our control.

Shipping times do not include the order processing time.

Shipping Rates

Available shipping options and shipping costs will be displayed at checkout before you complete your purchase.

Shipping rates may vary depending on the destination, package size, weight, and selected shipping method.

If free shipping is offered on qualifying orders, the applicable requirements will be displayed on the website or at checkout.

Tracking Your Order

When your order has shipped, you may receive an email containing your tracking information.

Please allow some time for the carrier's tracking information to update after your order has been shipped.

If your tracking information has not updated or you believe there is an issue with your delivery, please contact us so we can assist you.

Incorrect or Incomplete Shipping Address

Please make sure your shipping information is correct before completing your order.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply before the order can be shipped again.

Once an order has been shipped, we may not be able to change the shipping address.

Delayed or Lost Packages

Kimberly Evans is not responsible for delays caused by shipping carriers, weather, holidays, customs, incorrect addresses, or other circumstances beyond our control.

If your package appears to be lost or has not been delivered within the expected timeframe, please contact us with your order number and tracking information. We will do our best to assist you.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible. Include your order number and clear photos of the damaged package and items so we can review the issue and determine the appropriate next steps.

International Shipping

If international shipping is available for your order, shipping options and applicable costs will be shown at checkout.

Customers are responsible for any customs duties, taxes, import fees, or other charges that may apply to international orders unless otherwise stated.

International delivery times may vary depending on the destination and customs processing.